Guaranteed call center objectives were met by facilitating information flow between customer service operations, quality assurance, and payroll department. October 2017 Present, Customer Service Supervisor, Independence Blue Cross, Seattle, WA Weekly analysis and follow- up with the commercial organization to insure appropriate matching of available demand and capacity to meet and exceed our business plan (volume and mix). Easy Apply now by clicking the "Apply" button and sending us your resume. This means that the top-earning customer service supervisors make $27,000 more than the lowest earning ones. Communicate successes, opportunities and solutions to the Customer Service Manager, Maintains good relationships with other departments to enhance the customer experience and increase overall functionality of the group. Measure and report service levels as per Key Performance indicators, 20% - Customer Relationship. Verified employers. May 2015 October 2017, Bachelor of Business Administration (B.B.A.) They also need to be able to achieve customer service metrics and identify opportunities to help the organization grow. Customer Resume Service Supervisor Marcelino Saucedo graduated Summa Cum Laude with a Master of Arts in Bilingual-Bicultural Elementary Education in August 2022. Stick to a 1-page resume length unless you've got 7+ years of experience. Make sure to call and ask your references ahead of time if it's OK to include their information. Get Started. Must be able to carry heavy items up and down jetway stairs, Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job, Able to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations, Must be aware of hazardous situations and be able to handle emergencies as needed, Must work under tight time constraints to accomplish quick turns of aircraft, Ability to work well with others as part of a team, meet the public, and work under stressful situations, Must possess good written skills and be able to effectively communicate verbally by telephone, face to face, and public address systems, Must be able to communicate information and instructions verbally and/or via radio equipment, Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook, Must be able to perform all job functions within a limited space, Fluency in French is required (reading, writing, and speaking), Proven experience in a customer service environment, contact center strongly preferred, Strong knowledge of eCommerce systems, concepts, and timelines, Have a flexible schedule, including the ability to work nights and weekends, Be able to troubleshoot basic issues related to technology (you might be the kind of person that friends and family go to for computer help), Flexibility to work varied shifts on a 7-day schedule between the hours of 6am-midnight (Central), Manage/Lead a process of 12-15 employees in the Consumables & E Commerce domain of the Order Management process, Provide guidance and mentoring to the team to perform their daily operations such as managing internal and external business partners, creating Quotes, booking Sales orders and resolve queries from Customers and internal departments, Good knowledge of E Commerce domain will help the individual understand processes and customer requirements better which will help formulate strategies better, Enable the team to identify and develop process efficiencies and simplification of work methods in the Order management (Sales) processes, Manage processes to strengthen compliance of Agilent Order Acceptance policies and highlight exceptions, Establishes, maintains appropriate business controls and processes within the Sales Admin function to meet the Sarbanes-Oxley compliance requirements, Ensure the integrity of the operations by accurately reflecting operational performance to management through use of metrics and dashboards, Conversant with process flow & linkages to be able to relate to end to end operations, Establishes, recommends changes to policies, Performance Management & Conflict Management, People Orientation - Role model of the team - Positive attitude, Can Motivate, Strategic Thinking & Execution of strategies, Prior experience in leading/managing people of 2+ years along with the execution of processes, projects and tactics, Customer Service/Order Management experience, Excellent Written and Communication skills, Typically minimum of 8-12 years relevant experience for entry to this level, Requires complete understanding of general and technical aspects of job. If your resume lacks the key terms that the company is looking for, they may reject your document before it gets into the hiring managers hands. Instructed guided CSRS during weekly coaching sessions to mentor and provide tools resources to reach company goals. Utilize continuous improvement tools such as value stream mapping to eliminate waste and improve efficiencies, Assure compliance to SOX and Corporate policies, Drive continuous improvement activities relating to customer service. Worked with sales management to try and develop ways for sales and customer service associates to work together to improve the customer experience. Integrate your own details into the resume sample, make use of the sample customer service manager resume objective statements to present a convincing and well-written resume. Search and apply for the latest Part-time customer service security jobs in Enfield, NH. Acts as a liaison to other Personal market departments to facilitate the resolution of customer inquiries or complaints, Performs additional duties as assigned by manager or may participate on special projects as needed, Demonstrated written and oral communication skills and interpersonal skills are essential, Multi-state property and casualty licensing also required, Act as the Advanced Materials Customer Care Supervisor for Bucharest, RO COE, Maintain safety and quality in all aspects of the business, Partner with HR on all staffing, interviewing, and hiring of customer service team, Work directly with the Adv Materials Customer Care Leadership team on COE global strategies, execution, performance, and people development, Work directly with IT to ensure infrastructure can accommodate customer demand and quality, Partner with functional peers to improve order to cash lifecycle, Track team performance thru approved scorecard metrics on a weekly basis and exceed targets to help improve overall customer satisfaction, Learn best practices from developed team in HPS/UOP and implement where necessary, Work directly with peers in the Americas and Asia Pacific to ensure business continuity and customer satisfaction, Develop and maintain effective working relationships on a global scale with internal customers, PMT Business Leaders, Logistics and ISC personnel, Work directly with staff on developing strong talent within team thru learning and training courses offered, At least 5 years Management/Supervisor experience in a Customer Service environment, Must have strong Romanian and English speaking skills, Previous work in the Chemicals industry is highly recommended, Experience building new teams and cross functional work, Solid understanding of Avaya phone management infrastructure, Ability to travel internationally as needed (10%), Contact Centre outbound and/or inbound sales experience, 2 3 years customer service and /or sales working experience, Team Leader working experience. Apply sound Human Resources Management practices, tools, systems, and guidelines. These include the following brands; Van Heusen, Calvin Klein, Tommy Hilfiger, and SpeedoUSA.com, as well as store support for 890 stores, Coach and mentor team to ensure continuous growth and success, Trains representatives, as needed, on all processes and systems, Conducts department-mandated observations and touch bases, to insure that reps are properly and in a timely manner, handling each inquiry, Works with Branch Manager to coach CSR staff for improved job performance, assists manager with performance reviews and develops individual performance goals. Skills : Customer Service, Coaching, Contact Center, Call Center, KPI, Motivating, Evaluation, SLA, Customer Service, Microsoft Office, Organizational, Effective Verbal And Written. Manage customer complaints process, build relationship with customers and provide inputs to the Demand Planning Process, College degree or 5 years equivalent experience, Relationship building skills (with our internal and external clients), Strong knowledge of Microsoft Office applications, Proactively resolve escalated customer issues, Perform additional functions that may be assigned at the discretion of management, Prior supervisory or leadership experience, Monitor, train, coach, and mentor each direct report weekly to ensure conformance to standards and continuously improve associate performance, Celebrate success, encourage improvement, motivate and maintain employee morale, Manage by Walking Around: Being accessible and available to their team and others in the department, to guide and support them in their role of serving customers via our traditional email and inbound call channels, with a primary focus on social customer care, Identify areas of opportunity with proposed solutions, Handle escalated customer contacts as appropriate with composure and professionalism, Communicate regularly and effectively to both direct reports and those support social customer care outside of regular business hours. Review and interpret contracts, manage customer orders and websites / portals, Responsible for maintaining accurate customer information, pricing, and order terms and conditions, Provide quick and accurate information to customers in a positive, professional manner, Ensure completion of all customer requirements per contract/agreement, Responsible for analyzing and understanding trends and evaluating effects on the business, Seek opportunities for improvement and facilitate activities for increased overall customer satisfaction, Act as a site resource for contract review and compliance of site purchase orders and agreements, Bachelors Degree from an accredited institution required, Minimum 5 years of experience in a customer service role, Minimum 3 years supervisory experience managing people, No relocation benefit is being offered for this position. Also provide monthly reports and other special reports as requested, Or equivalent education and experience combined, Strong administrative and organizational skills, Proficiency in Microsoft Word, Excel, Outlook and PowerPoint, Become fully familiar with all of the Companys products, services, pricing and policies, Bilingualism in the French language is an asset, Provide leadership for the Customer Service department, Develop, update and train staff regarding required documentation (Standard Operating Procedures (SOP), Work Instructions (WI), Forms, and Training Records), Develop, capture, analyze and communicate department and individual performance metrics, Manage individual performance in accordance with corporate human resource policies and procedures, including documentation and communication of performance evaluations, performance improvement requirements, disciplinary action, termination or other employee relations requirements, Must demonstrate leadership capabilities and the ability to work as part of a team is essential to the job, Participate in proactive team efforts to achieve departmental and company goals, Responsible for implementation of the Company Quality system as it applies to the specific activities being performed, Ability to perform other duties, as assigned, Ability to communicate clearly in verbal and written form in English. Customer Service Resume Sample Use This Template JOHN CENA Customer Service Associate +1 (678) 654 2345 john@hiration.com Washington, US SUMMARY Search and apply for the latest Customer service support manager jobs in Stafford Springs, CT. TJ Maxx, Dicks Sporting Goods, Robert Half Industr. Examples: Shipping costs, Customer payment behavior (A/R residuals), ETC, Strong communication & Interpersonal skillsPractices attentive and active listening while demonstrating command skills so that timely solutions are obtained within a large & diverse organization, Demonstrates high level of business acumen within Transportation Industry, Bachelors degree preferred. Skills : Recruitment, Critical Thinking, Deductive Reasoning, Leadership Training, Team Leader, Planning And Development, Business Acumen, Conflict Resolution, Performance Improvement, Employee Supervision, Training & Development, Research, And Development, Operational Excellence. When you're writing your resume, emphasize your interpersonal skills, organizational abilities and experience in the customer service field. You should always begin with a summary section. Reviewing the historical and real-time reports within Avaya call management system to provide service level. [emailprotected] Customer Service Manager. You can create a unique customer experience. (Can obtain in first 3 months), Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch, Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure, Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch, Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements, Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items, Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution, Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services, Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily, Promotes branch professionalism and the Standards of Excellence, Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service, Images proof work through branch capture machine to include reviewing work and making corrections, Compiles required and special reports as requested, Coordinates branch and staff Business Continuity planning and execution, Other duties and special projects as assigned by Senior Management, High School Diploma or general education degree (GED), Minimum 1-2 years cash handling and customer service experience in retail/branch banking is required, Previous management experience in retail/branch operations is preferred, Planning, administration and overall direction of staff, Bachelors degree or equivalent work experience, Decisions have a direct impact on work unit operations and customers, Frequently interacts with subordinates, customers and peer groups at various management levels, Interactions normally involve information exchange and basic problem resolution, Responsible for continuous coaching and skill development of call center team members, including team leads, Monitor departmental Phone and Email Workloads to ensure Service Levels are achieved, Manage employee schedule working with Call Center Supervisor peers to ensure optimal efficiency and employee productivity, Focus on customer needs in order to provide excellent customer service, Drive service quality, productivity, and meet or exceed call center goals and established metrics, Build a connection to the workforce through involvement and trust - Engages and inspires team members to want to perform. You'll learn to lead by example while enabling a knowledgeable and friendly sales staff to achieve overall store sales and operational goals. Ensure that customer orders are delivered as requested with the contracted carriers. Customer Service Supervisor Resume Summary Phrases To Write A Professional CV Statements I am strategic and innovative and provides exceptional customer service. Selected, trained, and evaluated the performance of employees and prepare work schedules. Companies Worked For:Conduent, Randstand. Respond to customer service issues in a timely manner. Customer Service Supervisor, MedExpress, Seattle, WA [emailprotected] A proven track record of communicating effectively with patients and customer service teams. Preformedhigh-volume request from cashiers, cart associates and customer service desk during peak hours in thestore. Communicates a vision to a team. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. Responsible for theexternal key carrier include, but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Delegated and reviewed thestatus of on-going work to ensure that staff are meeting expectations and are completing their assigned work on time. Some of the best assets that will highlight the Customer Service Supervisor Resume are market knowledge, presentation skills, product management, delegating skills, quality management, Microsoft computer skills and excellent customer service skills. You can customize it according to your credentials to improve your chances of interview calls and invitations. ), Run a safe, clean and harassment free environment, Professional conduct and role model for the dept, Supervising day-to-day International Customer Service operation / delegating work assignments, Provide leadership and direction to Ensure optimum productivity, Preferred: Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc. Known for excellent communication and customer service skills. average response time, resolution rates, error rate, and customer satisfaction data, Resolve customer challenges (internal and external) through detailed Corrective Action Plans and implementation of action plan, Integrates the service function with various channels within the organization RRD, Third Party Logistics, Print, Selects, develops and evaluates personnel to ensure the efficient operation of the function, Will participate in weekend staffing rotation as needed, 3+ years Customer facing interaction required, Manage and develop a team of 3 - 4 Dealer Account Specialists in the day-to-day operations of the call center; daily operations include: order entry, order tracking, order invoicing, inbound and outbound calls, and resolution of customer concerns, Manage 1 Inside Sales resource and assist in driving increased sales volume for house accounts, open territories, and government sales, Track and reduce abandon rates and wait times for incoming calls, Collaborate with the Sales Analyst in developing reports and dashboards used in improving performance of the call center and the dealers experience, Ensure high level of customer service for OPE dealers and end consumers by identifying and implementing process improvements, Work cross-functionally with Sales, Marketing, IT, Ecommerce, Warehouse, Engineering, Sourcing and Finance to implement and improve programs to achieve AOP goals, Employee managerial functions including performance reviews, continuous performance discussions, hiring and terminating employees and other duties as assigned, 3-5 years of experience in customer service, Strong customer focus and verbal communication skills, Must be capable of interfacing effectively with the other functional areas of the Company (i.e., Sales, Marketing, IT, Ecommerce, Warehouse, Engineering, Sourcing and Finance, HR), Previous customer service management experience preferred, Preferred but not required experience with Healthcare or related field, Experience working with software and tools on a day to day basis (Office, Outlook, Web), Directly accountable for Individual team member performance, affecting overall Contact Center Performance, Department goals and project objectives. Word, Excel, Outlook, Powerpoint, etc. Ensured initial and follow up research of delayed or lost baggage reports are completed in a timely manner. Set one-inch margins. What technical skills should you put on a customer service supervisor resume? Coordinate and oversee training of staff. Implement an effective customer loyalty program. Crafting a Customer Service Supervisor resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Use your professional summary to discuss how you fostered an environment of teamwork and cooperation among the customer service team, and how you taught team members to leverage each others strengths. Skills : Microsoft Office, Team Leadership, Training & Development, Performance Improvement, Knowledge Management, JIRA, Salesforce, Magento, Public Relations, Media Relations. Problem Solving Skills. This is one of the hundreds of Supervisor Customer Service resumes available on our site for free. Persuasion Skills. titles): Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, Very good written and verbal communication skills, Strong technical skills, including PC and MS Office Suite knowledge, Proficient in building a strong team to meet performance goals, Displays sound judgment and reasoning abilities, Achieves results with accuracy and precision, Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA), Proficient in Microsoft Office (Word and Excel), Ability to provide advanced customer service, Strong leadership and organizational skills, High School diploma and/or equivalent education, Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes, Supervisory experience or demonstrated leadership, Ability to sit and work at a computer terminal for extended periods of time, 3+ years experience with scheduling, insurance plans, physician offices or related environment, 3+ years experience with customer service, 1+ years experience with supervision of over 10 employees, Serves as a Customer Service or Inside Sales Rep for specific customers or as needed, Acts as first level of escalation to resolve urgent customer issues and assists team members as needed to resolve issues, Measures qualitative and quantitative KPIs and shares with team for performance improvement. 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