Secondly, I was forced to wear a mask at the Tempe AZ location, so I complied, attempted to make due by having my nose out (again due to my medical condition). Went to toni and guy windsor. When the process started I was told that there was a Rs. I cut my hair in Madurai ponmeni Tony and guy.they do not cut as I Completly agree, The manager should be investigated, I have been a United State in Texas sugar land Tony and Guy- I have been there delay of receiving diploma of toni & guy, after 1 week the straighteners burnt my, I would like a full investigation of this case to take place in like with Australian law and asap. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Toni & Guy, Toni & Guys support and contact email address is, Like, share & subscribe to Toni & Guy on YouTube at, See Toni & Guy's portfolio on LinkedIn at, Dhwarak Indian Hair / Dhwarak Manufacturers. Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles. Thinking that I would get the same look I took this service with an amount of 9000. About the second hairdresser who made me cry and the manager who's done nothing about the first hairdresser behaviour.. Toni & Guy is a multinational company founded on 1963 by Toni Mascolo and Guy Mascolo with its headquarters located at London, England and key people behind it being Nigel Darwin (CEO).. Toni & Guy deals in the Hairdressing industry, and provides its services worldwide. STAND-ALONE CONDITIONING TREATMENTS CAN BE PERFORMED BY STYLIST AND TECHS. Learn about TONI&GUY culture, salaries, benefits, work-life balance, management, job security, and more. All services to be performed by Student Stylists* or Salon Professional Students*. SERVICE PRICE ; Cut/Style: $20+ Children (Under 10) $12+ Blow Dry: $15+ (Additional Thermal Styling will include additional charge) Updos / Specialty Styling: $30+ (Braiding / Twists) Additional Iron Work 3 girls there and 1 guy did nothing and had lots of time to wash my hair. Oh and the hair cut wasn't even what the lady suggested and there was absolutely no style done to my hair period. But the outcome is not satisfied ther is no layers.. and uneven hair.. am Fully disappointed My length of hair also lost without perfection.. Some women came after that and said that she heard that I want to ask her something. " Am not at all happy with the hair cut i spent nearly 5000 for hair colour n hair cut poor service no proper hair cut. I took hair cut,hairdye and straightening treatment from senior artist. The owner of the saloon showed me her hair and said it's keretin treated which were straight enough. The staff who in the reception was so rude and asked me to keep my bag in the floor. She said okay and left. Change my outlet because i dont trust if they could not make it right at 1st.. how can they do at second attempt. I never expect this kind of worst service.. It's been 2 years now they are stalling me to return my hardearned money. Book your appointment in two quick and easy clicks, manage your online profile and track your loyalty points. Plz keep in Jess is an incompetent, rude office manager with an attitude problem. Purchased a toni and guy hair straightener online in january 2019, a few days ago, it stopped working, I am having a hard time in to return it in south africa, durban, the box with over use got worn out, I threw it away. I would give no stars for such hospitality. Student Salon Pricing. I though it was complimentary to compensate for the wait. One of the girls said "oh, I don't know" and asked the hairdresser.. he looked at me with quite angry eyes and said no. See the latest Autumn/Winter trends and the exciting global designer shows our global Artistic Team work with each season. TONI&GUY is a forerunner in the cosmetology industry, from the beauty school to the hair salon. I called the salon to give my money back for this poor service. This complaint was posted by a verified customer. While waiting for the second guy I came to reception again and asked if someone can wash my hair now to save their time and etc. I was embarrassed to tell the director that because everyone ends up knowing my business. Initial Toni & Guy complaints should be directed to their team directly. I have been going to Toni and Guy for some time now, and I'm happy with the colour and service. Let us reward you with exclusive offers, promotions and gifts across hair, fashion, beauty and much more. I said no, I wanted to see a manager. Looks like i got some "mehandi" in my hair and that was not in full hair even.. kindly resolve my issue and also compensate my time and extra money which will be spend on my compensation visit. I need a solution or my money back. Description Give us a brief description of the issue you're experiencing! First I've never been to Tony and guy. I chose a refund and got a confirmatory email telling me they . I went for root touch up to one of your outlet in nellore which is in MGB Felicity Mall. Is this your company? Attachments We're here to help! Claim it and get a lot of features. *Price menu applies to salon locations: Galleria Dallas, Northpark Mall, Preston Park Village, Southlake Town Village, & Watters Creek. I was also told that keratin treatment lasts for 6 months and for my hair type, its for 4 months but it didnt even last for a week which is really dissapointing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 1500 charge. I look like a have 2 different . Discuss the issues you have had with Toni & Guy and work with their customer service team to find a resolution. I was sitting there..being just extremely shocked and upset and no body cared of it. I had prior appointment however when I reached there I was told that my stylist Imran was busy. No cut. I purchase their products cz they said they will not responsible if i wont purchase product the results will not be longer. When I entered the receptionist said oly experienced person is there and I asked does it make any difference and she kept silent and did not inform me about the price. Hello, They haven't told about the price of service before hand when I asked for spa, they just have done something and charged 5000 and I asked air bangs haircut they just gave me fringe. I had my hair cut today and it was a normal school boy hair cut and I did not ask for any styles. I called the salon to give my money back for this poor service. After around 25 minutes I was asked to go for a hair wash and massage. You can find contact details for Toni & Guy above. I have had a five night trip to Munich booked since April and yesterday I received an email from Easyjet cancelling my flights. They did not allow me to sit with them because according to them, "female customers were not comfortable" with men sitting in ladies section. Immediately after the service was done I noticed wavy Hi. This review was chosen algorithmically as the most valued customer feedback. MY HAIR SHOULD NOT BE FALLING OUT. I managed to stop myself and said that I only asked to wash my hair first as I have a spray on it and a lot. I was shocked as noone ever talk to me like that and I never had any issues with hairdressers. Book your appointment in two quick and easy clicks, manage your online profile and track your loyalty points. Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now their boss came and trust me when I am saying this, I have not seen any guy who is as rude as he is. So, both hairdressers disappeared.. Contact our customer support via email and one of our professional Staff will reach out shortly! Sharing our unique experience, to create innovative, globally renowned hairdressing education. Today at around 2.35 I reached the above location. Whatever your look, weve got you covered with an extensive gallery of styles for you to choose from. This is outright outrageous. I'm use to going to jcpennys. After considerable time I go to the reception and ask for the manager. So, at 10.30am the second hairdresser came or found me crying there. Very worst haircut Perungudi branch, Chennai. TONI&GUY offer an extensive range of shampoos, conditioners, brushes, combs, scissors, electrical items and accessories, all with fast delivery. Very worst.. They promised me of redoing it once am back from USA. Customer service. He said that he wants to know what happened. I came on time and was waiting for a hairdresser. I said I would like to see your manager again. I though it was complimentary to compensate for the wait. In June of 2021 I bought a new Toni and guy daily conditioning dryer and was using it only twice a week. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. He just cleaned it with shampoo and got the blow dry done. I waited. *Price menu applies to salon locations: Galleria Dallas, Northpark Mall, Preston Park Village, Southlake Town Village, & Watters Creek. They are charging 160 for a full head of highlights. I thought as you guys are professionals I did not questioned your treatment. Toni & Guy phone numbers. This will surely increase the credibility of your complaint. After that I asked him what is the reason for this very unfriendly behaviour and what exactly I've done? As a well known quality brand I would think it will live up to the 5 year guarantee but not even lasting three months is highly disappointing to say the least I would really like them to pay more attention to the quality checks. Kindly show some humanity. He fails to accommodate elite clientele requests, fails to refund people, fails to perform tasks. CUT+STYLE *SPECIALTY STYLE: Shes Got the Look: Fashion from the 80s Recap, A message from our CEO & the TONI&GUY family #BlackLivesMatter, Tis the season To Celebrate Timeless Style, BRIDAL COSMETIC & HAIR PACKAGES AVAILABLE UPON CONSULTATION. TONI & GUY Reviews. He didn't answer and asked what I want - leave or do my hair. I was quite happy about the outcome after the whole process but I got very dissapointed after seeing the dryness and the frizz that I had before, coming back after just one hair wash. TONI&GUY is an international icon and was founded in 1963 at a single salon in London by the Mascolo Brothers: Toni, Guy, Bruno and Anthony. Our TONI&GUY UK booking app is available to download for free. I am seeking your urgent actions, attention and full investigation. He came - the guy with blonde foils on his hair and asked me what I want to do. This will surely increase the credibility of your complaint. I am seeking your urgent actions, attention and full investigation. After around 25 minutes I was asked to go for a hair wash and massage. Brand new LABEL.M is available to shop exclusively in TONI&GUY salons and ONLINE. I did keratin treatment for the first time in tony & guy which is in chromepet, chennai. I made an appointment on the 13th of October 2022 at 10am for full colour or colour correction. recruitment@toniandguy.co.uk Global Franchising globalenquiries@toniandguy.com However when I went for the same the artist was on his wedding leaves and later this pandemic started and I got stuck in my home town A few minutes later I went to reception and explained them what happened..they looked at me with no interest or care and said nothing at all. (Customer Service) 0 0. *An additional $5-10 may be added to any technical service for long or thick hair. I washed my hair and my hair was same before treatment. I came on time and was waiting for a hairdresser. Why do you cheat people like this. Toni & Guy competes in Hairdressing industry. Our TONI&GUY UK booking app is available to download for free. TONI&GUY is a forerunner in the cosmetology industry, from the beauty school to the hair salon. They will not return my calls or give me corporate info. He said and I quote "Get the hell out of my shop" when I matched his tone. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Use this comments board to leave complaints and reviews about Toni & Guy. Shop online Fashion Week Trends They are eligible to take client services. Hello Tony & guy! Where i got 35% off on hair services. My hair is dry and frizzy now just like how it was before. I booked this appointment only because my hairdresser is busy till the 29th October and I had time and wanted to colour my hair asap. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. First of all the blond highlights look kinda gray and even though the brown which is my base color u hardly see the red or the what's supposed to be platinum blond. He said okay and asked another guy with brown hair to look after me. I said that I tried to light my hair up and did foils, but the previous hairdresser made my hair quite warm and yellow is and I would like to change it to cold colour but do not go darker. I will be filing a complaint with the BBB and state attorney general's office if a refund is not offered. So, I waited again. To write a complaint about Toni & Guy and get an answer from the officials of Toni & Guy, Complaintsboard.com's objective complaint writing and answer providing system can be used. Is this your company? The place is very small and there is no place to keep your bag and belongings. The guy did not clean my hair before getting the touch up done. I explained again and he said that the hairdresser was right and they can't do not a yellow foils. Tony and Guy international is only interested in making money and does not give a damn about the quality of service being provided. Innovative, eco-conscious haircare products that do good for you and for the planet. She said she has no idea, not sure she is an employee there cause I was not able to see any ID on her. They promised me of redoing it once am back from USA. Toni & Guy is a friendly, modern and Unisex Beauty Salon in Chennai, and was founded by brothers Toni Mascolo and Guy Mascolo. Opening Times Address 191 High Street, Epping, Essex, CM16 4BL Phone Number 01992 576 400 E-mail salon.Epping@toniandguy.co.uk ALLERGY ALERT TEST FOR COLOUR CLIENTS If you are a new colour client or haven't had your colour or a 48 Hour Allergy Alert Test done with us for 6 months you must take it at least 48 hours before your appointment. The "franchisor" allows staff to mess customers hairs. Thanks, Desired outcome: They completely butchered my hair. I am seated and the stylist disappeared. SAME PRICE FOR EVERY LEVEL & CAN BE ADDED TO COLOR, LIGHTENER, PERMS, AND RELAXERS. I went the next day saying my root touchup did not covered my gray hair as it is not cleaned properly before getting the color in. He said that he has no time for it..and that he's helping me and he shouldn't as I didn't book him.. Tap House - Camba Bavaria: Poor customer service - See 156 traveler reviews, 94 candid photos, and great deals for Munich, Germany, at Tripadvisor. At the same time the manager came. On july 30th 2021, I visited Toni and Guy mogappair east to do keratin. At this level, students approaching the completion of their program and have gained salon floor experience and are creating a portfolio of their work as they enter the salon industry. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Toni & Guy Customer Service. However, since lockdown the prices have skyrocketed. This is Ariyanth from ARCOT. So, I was sitting there and waiting again, but it made me so upset and I started crying as I couldn't understand what I've done to these people and why they are so unfriendly with me.. So, the second hairdresser left.. the manager came, but completely ignored me and started to do another client's hair just behind me. I went last week and have a head plus bought a shampoo and it was 160. Opening Hours i asked for 2 inches off and the stylist got happy with the scissors and cut a bob at the front and the back long with no layers. TONI&GUY Harrogate opened in 1997. Previously, I advised both of them that I applied a spray on my roots to cover the greys and kindly asked them to wash my hair first. I am very very dissapinted and I want a refund for it! Ian is a delusional and uneducated buffoon who couldn't get into university, can't do his job, has no ability to handle high net worth clients, and has no major clients. I would like to receive everything that is in line with Australian legislation. Implement same policy for customers & staff. I waited. Submit a complaint and get your issue resolved. He asked me if I'm okay or I don't want to do anything anymore.. Specialties: Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise. Toni & Guy reviews first appeared on Complaints Board on Oct 21, 2008. I would like a full investigation of this case to take place in like with Australian law and asap. Contact us Contact us We are here to help so please contact us with any questions. Toni & Guy has resolved 8 complaints. They charged me Rs. Later I came to know they fired that artist and the point is hair cut and hair color is an art and an investment for myself, I just don't want to go get it done by any random artist whom I don't even know or trust for my hair. Implement same policy for customers & staff. Shop the brand new look and feel LABEL.M online now. TONI&GUY has evolved into a worldwide brand synonymous with fashion and quality . It wouldn't have been an issue, until my wife told me that although she specifically asked for a female hairdresser, a male came there and was touching her without her consent. One of the lady said they threw the product out and I asked how can she say that as I have seen the tube they have used, it was not nearly empty. At TONI&GUY we recommend booking a blowdry after all technical service in order to guarantee results. We recommend that all clients receive an allergy test prior to any technical service. Desired outcome: On my 1st wash as per their instructions Menu Menu. The latest review Service and very rude personal was posted on Oct 13, 2022. I said that he can't put a colour on a top of the spray and I know this as I did it before. With us you can find hair care expertise offering a wide range of beauty salon treatments, and superior client service. Cut & Style. Client care Salon queries +44 (0)1753 612 090 (option 3) clientcare@toniandguy.co.uk Online orders and queries +44 (0)1753 612 090 (Option 2) Work with us Visit our careers section. There was no result of straightening treatment and pathetic result of hair colour. And he was yelling at me like anything. That pretty moment they told me I can avail it by any time as per my convenience.. I have paid 7000 rupees for the treatment which isnt worthy at all. Biggest regret of much life. Hope you give feedback soon by taking action on them. How to write a complaint about Toni & Guy? Average salary for Toni & Guy Customer Service Representative in Spain: 52,101. in 29th Nov 2019, at greater Kailash, New Delhi India. " I am looking for a good salon to have my hair colour. During that time I had a manic episode and fell into a deep depression. This review was chosen algorithmically as the most valued customer feedback. After 3 days. This is not my first complaint. I said the girl that it's important because the colour won't go through this spray properly and had an issue with it before..she said that she can't help me as that hairdresser said no.. I asked if he can use a toner to make the colour and foils not yellow. Based on 1 salaries posted anonymously by Toni & Guy Customer Service Representative employees in Spain. Product shipment, payment, communication, billing, and any kind of service-related complaint about Toni & Guy can be filed via the specific Toni & Guy complaint section. I said no and was then told that I may pay whatever I wished. By the time I reached the salon they closed it and none informed me. +44 207 921 9000. Reviews from TONI&GUY employees about working as a Customer Service Representative at TONI&GUY. What kind of discriminatory service does this company offer? What industry does Toni & Guy compete in? So the question is, why are male staff allowed to barge into female area and touch women's hair without consent.. while a family member suddenly makes everybody uncomfortable. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. He said no, it's not possible, it's not achievable. He completely ignored the fact that his hairdresser asked me to go away and didn't ask him to apologise. I had beautiful, long, thick hair. The second guy came, I explained again, he said, sure, no problem, but you have to wait as I'm doing someone else's hair.. Email Us I travelled from ARCOT to Ranipet just because we believe you. Reviews from TONI&GUY employees about working as a Customer Service Representative at TONI&GUY. I also said if it's not possible I'm happy to do foils again, but toner them with cold/ash colours so my hair are not yellow. Came out and again made to wait for around 30 minutes. So I asked her what is the next step, she started arguing that my hair was damaged already which is not true as the guy treated my hair clearly told that my hair fall which was present prior treatment was normal. He came - the guy with blonde foils on his hair and asked me what I want to do. Very bad haircut, hair colour and straightening treatment, Change my outlet because i dont trust if they could not make it right at 1st.. how can they do at second attempt, Hair damage due to expired products and heat damage as they don't know how to use their tools, Gray hair should be covered. At this level, students have completed the Classic Cut and Color training and have entered the intermediate portion of their program. More phone numbers. I had prior appointment however when I reached there I was told that my stylist Imran was busy. For more information on our services please speak to our friendly reception team who will be happy to help. He made very unhappy face and said: "no, sorry, no away!" ALL RIGHTS RESERVED. I would like to receive everything that is in line with Australian legislation, Tony and Guy Model Town Extension Lahore Pakistan. and left.. Tony and Guy in Lahore is badly managed. When the process started I was told that there was a Rs. Desired outcome: Four days later i left to USA for my studies and after 4th wash my hair started changing back to normal.