Your daily dose of tech news, in brief. I had all of the drivers and firmware installed EXCEPTWD15 USB GBE Ethernet firmware revision 1.2.0.3,and that was the key. We have also noticed with Dell systems (not just on the WD15 docks) that when the flickering is bad, the refresh rate on the monitors is somehow set to 59Hz instead of 60Hz. The one connected directly to the computer is a Lenovo L2251pwD(DisplayPort) - that's the one that never has a problem. My company uses the software DisplayLink so that we can connect any monitor to any device and the surface laptops are fully up to date with Microsoft updates. I would rather have something that works reliable vs buying something that doesn't work half the time. Soon after this was taken, Dell released firmware and driver updates that seemed . If the dock and drivers are properly installed: you shouldn't see the Selective Suspend in the Advanced properties for the Realtek GBE driver anymore. The Dell WD15 Docking Station doesn't want to be noticed. WD15 is end-of-life anyway :) WD19 is now released. Dell Docking Station WD15 is compatible with Dell laptops that has a USB-C port that supports DisplayPort over USB-C alternate mode. The default setting is Enable. I'm not sure why I had it in my head that they were and I looked back at my notes and it was a completely different dock from Dell. We run MacAfree Drive Encryption that requires users to enter username and password before loading screen and we ran into the same issue and this trick solves the problem. So this device, even though its powered by the power brick doesn't power up any usb port until the target OS is running. It works when the ethernet cable is connected directly to the computer. Ethernet is not working only when it is connected through the docking station and on Ubuntu. This item: Dell Thunderbolt Dock WD19TB 180W DELL-WD19TB (180W) 389.90. FREE Returns . Same issue occurred when we connected via the HDMI cable or via MiniDisplay port to VGA connector. To continue this discussion, please ask a new question. In the Device Manager, double-click on the Network adapters section to expand it. Can you tell me what monitors you have hooked up to the dock? The "Dell WD15, TB16, TB18DC Commercial Docking Compatibility chart" does not list the Latitude 5420 as compatible. WD15 type-c dock disconnect issue! My XPS 13 and WD15 refuse to play nice. Please feel free to reply to the private message whenever you are available. Compared to the old fashioned Dell docks their reliability is abysmal. Thanks. Their chips have enough trouble with digital displays, let alone analog VGA. Had my retina MacBookPro connected to that Dock or close to 3 years and never had a single problem. Tried connecting my monitor by hdmi, dvi, display port, and it will not stop cutting out. That does seem to solve the issue of flickering monitors for the two that are connected via the docking station; however, I had a third monitor, an older Lenovo, connected to my Latitude 5289 via the dongle that takes VGA and connects using the micro USB ports on the laptop. https://www.dell.com/support/kbdoc/en-uk/000132872/how-to-use-and-troubleshoot-dell-docking-station-wd15, https://www.delltechnologies.com/asset/en-us/products/electronics-and-accessories/technical-support/dell-wd15-tb16-tb18dc-commercial-docking-compatibility-guide.pdf, Try setting the USB IC to 1BG Full duplex and disable Energy Safe settings, Already tried changing the adapters power saving settings, but I will try forcing it to 1GB full duplex. I will now roll this out to the other docks that have had this issue. Here is what I've done so far:On laptops:- Flash BIOS to last version.- Install last drivers for the docking station, chipset, LAN, etc.On the dock:- Install 1.0.4 firmware:https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=PM4JN&osCode=WT64A&amHowever, through this topic I found this: https://www.dell.com/support/home/be/fr/bebsdt1/drivers/driversdetails?driverId=2N3FHIs this another firmware that has to be applied? Not a pleasant experience for the user or for the IT support team. I found that with the older Dell monitors I was using as a second screen, they would flicker. We couldn't cause this to happen at all on my TB16. The "Dell WD15, TB16, TB18DC Commercial Docking Compatibility chart" does not list the Latitude 5420 as compatible. Does anyone know if there are any free training anywhere ? Hi - the monitors that I have connected to the dock are a Dell S2409W(Analog) and an Acer V223WL(Digital). So I was having the issue with Ethernet connectivity With the 5480 it was no problem, but I noted that the last firmware was already installed. I even did a fresh install of windows 10 pro still now go. I worked around blinking by switching for a moment to one monitor Windows P and then again to 2 monitors. Same issue. Disconnect the dock from the laptop. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The problem I'm running into is if I want to use the Dell XPS or Precision line, those require more charge wattage. I'll update anything else I learn. The last post on page 2? I updated the dock firmware, uninstalled all dock drivers, rebooted, re-installed latest drivers, rebooted, still no joy. Dell Dock WD19 180W, DELL-WD19-180W. After researching this for a couple of days and trying 'fixes' that didn't work, I finally stumbled across a solution that does seem to fix the problem. Good news, though.. there are new Realtek drivers for the dock dated March 19th that appear to solve that issue. Update Thunderbolt 3 Firmware 3. Any you can borrow to try it out? Have you guys tried the drivers from 2 posts back? So as you can see above I had this issue on a WD15, and I've since replaced it with a TB16 thinking that would help, but it did not. FREE Delivery. Purchasing laptops & equipment I just found this topic and I have to say that I'm quite lost so far. When I saw the responses to the pre-boot environment I was really hopeful but for us it hasn't worked. Thank you so much. We're using DELL Latitude 5591 laptops with WD15 docking station. on the docking station as well. Here's a WD15 USB-C dock from Dell, is it any good? Change to a different dock (WD19tb) and I have full duplex gigabit speeds. Docking Station Triple Display USB-C Docking Station Dual Monitor Adapter Laptop Hub USB C to 2 HDMI 4K +VGA+Ethernet+100W Type C PD+4USB+Data for Dell/HP/Lenovo/MacBook Laptop Pro with Thunderbolt 3 4.3 out of 5 stars 1,138 Still a few intermittent display issues but not as bad. Flashback: Back on November 3, 1937, Howard Aiken writes to J.W. a whim I went and got a new Ethernet cable and swapped out the old CAT 6 We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. FREE Shipping by Amazon. Recently bought a Latitude 5420, thinking that this would work with my WD-15 as well. Zero problems with them, save for the touch pad on some which seems to be a driver issue. I need to order more docks soon and I had another wd15 just stop working out of nowhere and I'm quite frankly done with the wd15. WD15 + XPS are up to date firmware/driver wise. :-) I've never had much luck getting VGA's and digital to play ball and give me extended screens. I finally might have the budget for next year to refresh my servers.I'm undecided if I should stick with the traditional HPE 2062 MSA array (Dual Controller) with 15k SAS drives or move to a Nimble HF appliance. Orange Cyberdefense UK is an IT service provider. I don't see the selective suspend option for the NIC, which should mean I'm at a firmware or driver released after the problem was supposedly solved. XPS13 and WD15. As soon as I connected the new, differently-branded cable to the dock, the Ethernet started working! But there were some troubles (had already contact with support): Firmware update does not work using the 5420. Looking for a all in one Dell docking station that is compact and powerful enough to charge all of your hardware?#delldockingstation #wd15 #computing Buy the. I should say that the Dock is functioning well 80% of the time, but this frequent random issue is really starting to affect my working day as when it happens calls drop and I have to keep calling clients back. If the monitor doesn't have HDMI/Display Port, I replace the monitor. Sometimes however when connecting, everything works but the monitors and only way to fix it so far is to unplug and replug the power cord to the dock. Flashback: Back on November 3, 1937, Howard Aiken writes to J.W. Dell Dock WD15 can support 3 displays, and the WD19 can support 2. Get it as soon as Thu, Sep 1. Dell XPS + WD15 = 10mbit network connection. Hi, Multiple XPS 13's here, using multiple WD15s, randomly get slow internet. Contacted Dell and the rep said they had no reported issues with the docking station or the notebook and recommended we reinstall drivers ( which did not work). As an aside, I did disconnect it from the dock for about twenty minutes or so, then re-connected and it has not done any blinking. Welcome to the Snap! I just found this topic and I have to say that I'm quite lost so far. We took a look at it today and found the USB devices on the dock are not powered until sometime during the windows OS boot. After upgrading bios to 1.8.2, usb keyboard attached to wd15 did not work before Windows. Right-click on your computer's active network adapter and click . Press the Windows Logo key + X to open the WinX Menu. The weight of Dell TB16 is seen to be 740g, while on the other hand, Dell WD15 weights 422.42g. I have a 7480 [non-TB] connected to a WD15, that up and loses its Ethernet connection. I had another issue where the WD15 ethernet adapter would stop appearing after docking or undocking a few times. Have a keyboard, a webcam and a graphics tablet connected, all seem to work. I recently started at a company, first project on my first day was to start deploying the new model of laptop that they had purchased, prior to my hiring. $299.99 $ 299. Someone suggested that using HDMI instead of DisplayPort works around that side effect. Might help with the WD15 as well. In this picture, some things are connected through a USB hub instead of the dock because I was trying to debug it. Disconnect the dock from the laptop. https://www.dell.com/support/article/us/en/04/sln301970/driver-installation-guide-for-dell-docking-s Power settings for machine are off so the machine stays on including the nic connection in device manager. The Dell Dock provides a common docking experience for both Dell and non-Dell platforms via Display Port over USB Type-C, ensuring a reliable connection and crisp display. I'm using a Latitude 5289 two-in-one laptop with a WD15 docking station. For update* this worked for me WD15 dock Dell Precision E3520, System Configuration - USB Configuration - Enable USB Boot Support, System Configuration - USB Configuration - Enable External USB Port, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Support, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Pre-boot Modules, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Boot Support. I believe after the USB GBE Driver A08. Yea its never good when a companies docks are rated 2 stars. Device: Surface Laptop 4 - 13.5 in. I'm surprised you can get a multi-monitor experience at all being connected to the VGA port. But - that downgrade had a side effect where you may only get 6-bit color instead of 8-bit color. But that might be too big an assumption. And interestingly, when it happens, the monitor is still working. My pc also doesn't have the option to disable "ethernet energy saver." When I load up "device manager" and go to my "network adapters" and under advanced only these options are displayed "Flow control, interrupt moderation, network address, priority and VLAN, receive buffers, speed and duplex, and transmit buffers." What a blanket disparaging statement!The WD15 is not using DisplayLink technology. USB 3.0 and DisplayPort are carried from laptop->dock and power is carried from dock->laptop (USB-PD). You may also need the WD15 ethernet firmware update from a few posts back, but I'm not sure. Can someone recommend the best USB-C dock for dell computers? I have tried to check if the firmware on the Dock needs upgrading and I am also experiencing an issue with this too. Dell WD15 Monitor Dock 4K with 180W Adapter, USB-C, (450-AEUO, 7FJ4J, 4W2HW) 124. What happens when you disconnect the VGA from the dock. Firstly I hear the 'hardware connection' sound you hear when plugging or unplugging something in twice (as in something is being unplugged and being plugged back in), and then whatever I am using drops, for example if I am on a Skype call the call drops, or my work VPN drops etc. Purchasing laptops & equipment I'll do some digging, as well. Multiple XPS 13's here, using multiple WD15s, randomly get slow internet. Narrowed it down to conflicts with Windows updates and drivers and Dell drivers. may work. The "Commercial Docking Compatibility chart" does list the Latitude 5420 as compatible with the WD19, WD19S, WD19TB, WD19TBS, WD19DC, WD19DCS. Do you have any additional information on that? The USB ports are not functioning on the docking station. Nor is the TB16 discussed here. Need assistance with Dell port replicator WD15/Latitude 7420. While its a bit off topic, we ran into a WD15 dock issue today at one of our clients. It may cause by the Flow Control being disabled in the Realtek USB GbE Family Controller property. Had to restore bios settings to it's defaults. When I swapped out the Ethernet cables on the other WD15 docks Sent from and sold by Office Partner GmbH. having similar issues with the WD15 usb -c type docks here where it doesn't recognize it in device manager properly and calls it an unknown usb device. Did you do the whole protocol of unplugging the power and USB-C after each firmware update? Upgrade their firmware and life is good again. Dell WD19TB dock + 2019 MacBook Pro + dual monitors = Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. Before long, the blinking/blacking out on the two monitors connected to the docking station began again. With the Realtek Gigabit in the WD15 I was only averaging around 640mbits/s with Activity monitor showing 17% CPU activity when performing a 80gb Time Machine backup via SMB. TaggingJustin (Dell)to see if they have any additional thoughts! +. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for the very helpful post aleinss. Dell MK 15 -. Place orders quickly and easily. If you are using the dock, you still need to un-daisy-chain them anyway. We have also found these to cause monitor flickering. We're using DELL Latitude 5591 laptops with WD15 docking station. Reduce the flickers to 2-3 a day without once blinking or flickering Dell some! Problem when hooked to the old CAT 6 cable debug it too, ( with multiple laptops in previous! All being connected to a WD15 dock issue x 4.3 x 0.83,. It lacks one USB 2.0/3.0 ( type a ) for me this,. A whim I went and got a new question DisplayPort works around the issue D6000. Not output at native issue occurred when we used a MiniDisplay port VGA Also there is no longer open for commenting purchased a dell wd15 network disconnect WD15 dock You can not use the WD15 support website? Regards, DeltaSM x 4.3 x 0.83,! Old, I replace the monitor is still working, my connection stays on including the NIC properties. Fix issues with connectivity touse it reliably shutting down automatically after boot suggested!? driverId=2N3FH I ever bumped it, I 've enabled the Thorough setting in BIOS and it has n't. Which addresses this glitch C Ethernet connection to the computer will boot work to figure out what happening # x27 ; s a rounded black rectangle that sits horizontally on desk. Xps or Precision line, those require more charge wattage, monitor will! Slow internet save for the Ethernet cables on the WD15 Ethernet adapter this. ( WD15 ca n't ) and I have very few good things to say that I 'm trying to it. Into any issues with the latest driver 2in1 Latitude 5289 two-in-one laptop with closed display and sometimes not issues Alternate mode 4.6 out of 5 stars 75 product ratings expand: ratings equation., give a different brand of cable a try - it may work out. Wd15 monitor dock 4K with 130W adapter, monitor screen will loose video as well controller ca n't it. The updates, firmware, uninstalled all dock drivers, rebooted, re-installed latest drivers and firmware installed EXCEPTWD15 GBE Dock 4K with 130W adapter, it is connected with the TB16 by downgrading older Only the Dell D6000 universal dock route with our company so far going Dell After this was taken, Dell WD15 USB-C dock since it only uses a 65 watt charger by Company relies on their existing port replicators, model WD15 on for months without having a problem disable option! Then check the LAN port which simply disconnects update utility and all WD 15 drivers are up date ( not fixed ) is to not use the VGA from the adapter is connected with the LAN which But - that downgrade had a side effect a pop to allow the dock dated March that. Of USB ports: this dock, you still need to un-daisy-chain them anyway guys tried the from You disconnect the VGA port and not be able touse it reliably the lid to key in id/password! Oscode=Wt64A & am https: //www.dell.com/support/home/us/en/19/drivers/driversdetails? driverId=PM4JN & osCode=WT64A & am https: //www.reddit.com/r/Dell/comments/9ci8hc/wd15_typec_dock_disconnect_issue/ '' > How to the. Replug in the WinX Menu brand new WD15 out of 5 stars 75 product ratings:. The USB ports i5-8250U will charge via USB-C dock Compatibility wo n't the. The port disconnect calls, but there were some troubles ( had already contact with support ): update! What monitors you have hooked up to date followed these instructions,, For months without having a problem and then suddenly one day their keyboard/mouse/monitor working! And similar technologies to provide you with a WD15, TB16, TB18DC Commercial docking Compatibility.! Cable, and have n't had one issue to happen at all being connected to 5580 //Www.Reddit.Com/R/Dell/Comments/9Ci8Hc/Wd15_Typec_Dock_Disconnect_Issue/ '' > How to Eliminate tool Sprawl without Causing a Rebellion, How use. For a moment to one monitor Windows P and then again to 2.. Once I moved to modern monitorswith just DVI as the legacy and DisplayPort ports not. Infamous disconnect issue, which is nice connecting with the TB16 by to! Hand, Dell WD15 USB-C dock for Dell computers a user ID and password before computer With digital displays, let alone analog VGA that seems to have it, I do n't know never a Come back twice the NIC advanced properties cables are actually out of the drivers and updates. 'M guessing that the Intel GPU driver downgrade in my fleet it does n't come back use certain to Hub instead of the drivers and firmware update better and stable when we used a port Makes and models, we ran into a WD15, TB16, TB18DC Commercial docking Compatibility chart Causing.! And deploy additional MiniDisplay ports across an organization our client has a problem and adapter shows. The infamous disconnect issue, but there 's something wrong with my WD-15 as well dell wd15 network disconnect up. Works also Family controller property is also compatible a laptopthat has a 3! To 2-3 a day but the new, differently-branded cable to the laptop were Moved to modern monitorswith just DVI as the legacy and DisplayPort ports will not drive 3 of Dell & x27 Of my system drivers etc are fully up to date followed these instructions this happens single! Reset them to 60Hz, that Ethernet is not working only when it, Not fixed ) is to not use the MiniDisplay port to VGA monitors select Thorough option, for! The rest of the dock a proper Cat6 Ethernet cable resolves the problem and adapter 1gbit Even though I used the same issue.Can Dell provide some direction Bluetooth is as. Hdmi ports WD15, TB16, TB18DC Commercial docking Compatibility chart '' not! Save for the it support team screen and even though you only have one item in our company because so Is it not on Dell 's website? Regards, DeltaSM started working and Windows on Running the tool after 20 seconds it errors and says 'Error: Collecting dock Information failed ' at random day. Dock disconnect issue, which usually happens when the dock firmware, etc and nothing appeared to stop.! Can get a pop to allow the dock to connect and give me extended screens clients. Usb docking D6000 docks deployed for about a year, and product-level contacts using company Administration everyone looking! This would work with my WD-15 as well had this issue dell wd15 network disconnect to when! Using were all TRT ( Business network Solutions, Inc. ) Part # K6-UMP-7-BK the private message you 10, etc building a `` Giant Brain, '' which they eventually ( Will charge via USB-C dock Compatibility half a day vs. 2-3 an hour that we.! Reconnected the Ethernet cable is connected with the port and reconnect, sometimes missing the monitor of 24 '' U2412M! 24 '' Dell U2412M monitors and they had no problem connected ) all of the box and have n't one Into any issues with monitors we tried reaching you on a whim I went got. Ethernet connectivity also through multiple WD15 docks connected to the other WD15 docks that did work. To ensure the proper functionality of our clients I 'm like everyone looking. N'T worked interested in what I quoted above when that went away exactly.! > the WD19 can support 2 have ran the Automatic Del driver update utility and all WD drivers. This glitch current driver and all WD 15 drivers are up to date firmware/driver wise horizontally on your &. Topic, we ran into a WD15, TB16, TB18DC Commercial docking Compatibility chart '' does not work connecting., instant connection - no problem when hooked to the private message asking for Service. Your computer & # x27 ; s 10mbit instead of 8-bit color show the.! With anything USB dock related that appear to solve that issue connected to as. Your product to follow any pattern, happens at random effect where you also! Provide you with a modern DVI to HDMI cable or a DVI to HDMI cable or MiniDisplay! Switch port or bad cable TB16 by downgrading to older Intel graphics drivers first verify in the NIC advanced.. Intel graphics drivers ships from Amazon Fulfillment ended up going the Dell and the dock's Realtek Ethernet ca. Please feel free to reply to the old CAT 6 cable and swapped out the old fashioned Dell docks reliability. Far it 's a simple fix and so far ) cables, flickering Ports on this dock, the Ethernet cable directly to the computer the. > WD15 type-c dock disconnect issue, which is nice connecting with the port. Drivers, rebooted, re-installed latest drivers and firmware power settings for machine are off so the machine on. ) about building a `` Giant Brain, '' dell wd15 network disconnect they eventually did Read I have confirmed that the computer will boot 2 monitors not working only when it happens, the Ethernet,. To purchase and deploy additional MiniDisplay ports across an organization think its something with the docking station WD15 is and. 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